Shipping policy

At THE HOLY SAINTS (THS), we work to process and deliver your orders as quickly and smoothly as possible. Please read our shipping terms below before placing your order.

1. Order Processing

Orders are generally processed within 2–5 business days after successful order confirmation.

Orders placed on weekends or public holidays may take additional time to process.

Once your order has been dispatched, you will receive the available tracking details through the contact information provided during checkout.

2. Delivery Timeline

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may vary due to:

Location and serviceability.
Courier delays.
Weather conditions.
Public holidays.
High order volumes.
Unforeseen logistical circumstances.

The estimated delivery timeline is not a guaranteed delivery date.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before the order is placed.

Shipping charges may vary depending on the delivery location, order value, shipping method, or ongoing promotional offers.

4. Cash on Delivery

Cash on Delivery (COD) may be available for selected locations and orders.

COD availability is subject to courier serviceability and may be restricted for certain locations or customers.

Additional charges may apply to COD orders where applicable.

5. Order Tracking

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

You can use the tracking details to check the current status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before marking an order as undelivered or returning it to THS.

Customers are responsible for being available to receive their order and providing accurate contact and delivery information.

7. Incorrect Address or Contact Details

Please ensure that your name, phone number, email address, and complete delivery address are correct before placing your order.

THE HOLY SAINTS will not be responsible for delays or failed deliveries resulting from:

Incorrect address.
Incomplete address.
Incorrect phone number.
Incorrect PIN code.
Customer unavailability.
Failure to respond to the courier.

If an order is returned to us due to incorrect or incomplete information, additional shipping charges may apply for re-shipping.

8. Return to Origin (RTO)

An order may be returned to THE HOLY SAINTS if:

The customer refuses the delivery.
The customer is unavailable during delivery attempts.
The address is incorrect or incomplete.
The courier is unable to contact the customer.
The delivery cannot be completed for other logistical reasons.

Such shipments will be treated as RTO (Return to Origin).

Re-shipment of an RTO order may be subject to applicable shipping charges.

9. Delayed Shipments

While we work with our logistics partners to ensure timely delivery, THS does not have direct control over courier operations after an order has been dispatched.

In case of an unexpected delay, customers may contact our support team and we will assist in checking the shipment status with the courier.

10. Lost or Damaged Shipments

If a shipment is lost or damaged during transit, please contact THE HOLY SAINTS customer support as soon as possible.

We will coordinate with the relevant courier partner to investigate the issue and determine the appropriate resolution.

11. International Shipping

International shipping availability, delivery timelines, customs duties, and applicable charges may vary depending on the destination country.

Any customs duties, import taxes, or other charges imposed by the destination country are the responsibility of the customer unless explicitly stated otherwise.