Refund policy
At THE HOLY SAINTS (THS), we want you to have the best experience with every purchase. We offer exchanges and refunds in the form of store credit, subject to the terms mentioned below.
1. Exchange & Store Credit
If you are not satisfied with your purchase, you may request an exchange or store credit, subject to the eligibility conditions below.
All approved refunds will be issued only as store credit. We do not provide refunds to the original payment method.
2. Exchange & Refund Eligibility
Exchange or store credit requests must be raised within 48 hours of delivery.
The product must be:
- Unworn and unused.
- Unwashed.
- Free from stains, marks, odour, or signs of wear.
- Returned with the original tags attached.
- Returned in its original packaging, wherever applicable.
Products that do not meet these conditions may not be eligible for exchange or store credit.
3. Size & Fit
Please check the size chart provided on the product page before placing your order.
If you have selected the wrong size, you may request an exchange or store credit, subject to the product being eligible under this policy.
Any difference in fit or preference does not qualify for a cash refund.
4. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
You may be required to provide:
- Order number.
- Clear photographs of the product.
- Clear photographs of the packaging.
- An unboxing video, where applicable.
After verification, THS may provide an exchange or store credit.
5. Store Credit
Where a refund is approved, the refund will be issued as store credit only.
Store credit can be used towards a future purchase from THE HOLY SAINTS.
Store credit cannot be:
- Converted into cash.
- Transferred to a bank account.
- Refunded to the original payment method.
The store credit amount will be based on the eligible amount approved by THS.
6. Sale & Discounted Products
Products purchased during a sale, promotional offer, discount campaign, or clearance sale may have different exchange or store-credit conditions.
Any special terms mentioned at the time of purchase will apply.
7. Order Cancellation
Orders can only be cancelled if the order has not yet been processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
8. Cash on Delivery Orders
For COD orders, refusing or rejecting a shipment after dispatch does not automatically qualify the customer for store credit or cancellation.
Repeated refusal of COD orders may result in restrictions on future COD availability.
9. Return-to-Origin (RTO)
An order may be classified as RTO (Return to Origin) if it is returned to THS because of:
- Customer refusal.
- Incorrect or incomplete address.
- Customer unavailability.
- Failure to accept the shipment.
- Unsuccessful delivery attempts.
For RTO orders, applicable shipping and logistics costs may be deducted from any eligible store credit or re-shipment amount.
10. Exchange Process
To request an exchange or store credit, contact THE HOLY SAINTS customer support with:
Order Number:
Reason for Request:
Photos/Videos of the Product:
Our team will review the request and provide the next steps once approved.
All exchanges are subject to product availability.
If the requested replacement is unavailable, eligible customers may receive store credit instead.
11. Exchange Shipping Charges
If the exchange is required because of an error by THS or a verified manufacturing defect, THS will determine the appropriate shipping arrangement.
For exchanges requested due to size or personal preference, applicable shipping charges may be borne by the customer.
12. Important Notice
All exchange and store-credit requests are subject to verification and approval by THE HOLY SAINTS.
THS reserves the right to reject requests where the product does not meet the conditions stated in this policy.
By placing an order on theholysaints.in, the customer acknowledges and agrees to the terms of this Return, Exchange & Refund Policy.